Updated 19 October 2026. Notice is counted when received in writing by email, WhatsApp or the cancellation form. Stricter product or written-quote conditions take precedence.
Standard tours and transfers
| Written notice before departure | Refund tier |
|---|---|
| 14 days or more | 100% |
| 7–13 days | 70% |
| 3–6 days | 50% |
| 24–72 hours | 30% |
| Less than 24 hours, same-day cancellation or no-show | 0% |
Recoverable funds and fees
These are refund tiers, not an unconditional guarantee. Refunds never exceed funds actually recovered from the supplier. Amounts paid or committed on a non-refundable basis, and bank, payment-gateway, currency-exchange and refund-transfer fees are not returned. We confirm a refund only after the supplier releases funds.
Operator or authority cancellations
We first offer another date or a credit. If neither suits you, undelivered services are refunded less documented third-party costs already incurred for the booking that the supplier does not return, itemised on your statement. Reasonable safety changes do not themselves entitle you to a refund. Extra accommodation, meals, flights or onward travel are not covered unless agreed in writing.
Refund timing
After supplier funds are released and a refund is authorised, refunds return to the original payment method wherever possible. Card/gateway refunds typically take 5–10 business days depending on the issuing bank. Bank-transfer refunds are sent the day authorisation is completed. Excluded transaction costs are itemised.
Request a cancellation or change
Contact unique.catbaoutdoors@gmail.com or WhatsApp support with your booking reference, service, departure date and request. Changes need written confirmation and supplier acceptance.